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Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

We had a family member pass and we were completely unprepared. It was also late at night and after business hours. I'll always think of Troy Richardson as our rescuer reflecting back on that night. I was really overwhelmed and he was the calm voice of reason. I followed his instructions dealing with authority and he sent his team out to pick up our loved one. We met two days later and he explained all of our options. We picked out the services that were best for our family... We loved Samantha at the front desk also. If you want personal and affordable services, I would feel confident referring you to Richardson Funeral Home.

Mindy Gray
September 24, 2020

We want to thank you for the above and beyond care you gave to us when our son died this past March. The circumstances were a bit unique and our time restraints made a difficult situation even more stressful. Troy was truly amazing. Due to the circumstances, we could not have what we wanted but Troy came through for us in a way we will be forever thankful for. Troy and the staff are just the best. We are eternally grateful.

Shaun & Doug Morrison
July 19, 2020

Troy & Samantha:

I wanted to say thank you both so very much for your gentle kindness while help me to fulfill my sister Susan's wishes.

Troy- thank you for all of your advice and for guiding me through this very difficult process. I appreciate everything and I appreciate you.

Samantha- thank you again for helping me with the fax and getting Susan's ashes to the right places at the right times.

Thank you both for the lovely card. It came just at the right time. Please stay safe and be well

Vallorie Gribshaw
July 16, 2020

Troy Richardson at Richardson Funeral Home handles my mother's cremation in May 2020, and obtained copies of her death certificates for our family. I bought my mother's urn on-line to match my father's and asked Troy if he could put the remains into urns purchased from an outside source. He made a difficult time so easy with his professionalism and flexibility. I dreaded handling the cremation, afraid I would end up with a funeral director pressuring me to purchase more than I wanted, or refusing to let me buy my urn elsewhere. Troy was direct, never tried to sell me anything beyond what I originally said I was looking for, and was polite and timely. When paperwork had to be signed by relatives out of state, he worked to accommodate the exchange of forms using email or fax - very helpful. There is little worse than grieving the loss of someone you love and having to simultaneously figure out how to fax something in 2020 - during a pandemic. Oh! The pandemic. I will also remark that Troy observed social distancing and wore a mask when we were in the funeral home and for our meeting. We felt very comfortable and safe in his facility. He answered all of my questions, was friendly, and expedited my mother's paperwork so she was cremated within a day of passing - very valuable in our faith. Lastly, he took my mother's photo and made an obituary page for her on the website. Thank you Troy, for your willingness to educate us on the process, for your compassion and for your professionalism.

Lawton Jackson
July 11, 2020

Troy made an extremely tough time (Covid 19, unexpected death) bearable. He was care, patient, kind, and even helped us with a connection with beautiful, last minute flowers. The whole family was pleased with Troy, the funeral home, and the services provided.

My heart is and will ever be broken with the loss of my daughter, but you made a tough time easier.

Cindy Preston
July 10, 2020

Troy was responsive and very easy to work with at a very difficult time.

Sally Miller
July 10, 2020

Troy was very kind to my family and I throughout our process. It was nice having him give us specified information and helping us make our arrangements so quickly.

Cilynn McComish
July 10, 2020

Hi Troy:

The monument was placed on his (and my mother's) gravesite yesterday. Thank you for all your help and kindness through this very difficult time. And thank you for referring us to Ann-Marie Harris who was extremely patient and kind and did a terrific job of every phase of the monument process. I am still reeling from the repercussions of losing my father and best friend, but you made the process of dealing with the necessities as painless as possible. Thank you again. Take care and stay safe.

Kathyn Pierce
July 9, 2020


Thank you for all of your help and kindness through such a difficult time. My wife and I appreciate the time you have taken with us to navigate all the details of losing a son. Thank you to you and your staff.

Kerri & Kelly Masengale
June 25, 2020

Many thanks for the excellent help in our time of pain and suffering

Mary Foias
June 22, 2020

Troy and his staff were wonderful, kind, and compassionate people at a very difficult time. Always professional and quickly responded to any questions or concerns regarding my loved one.

Pamela McNiff
June 22, 2020

Troy made arrangement to have Gary flown back to Nebraska for burial. We were very pleased with everything he did.

Karon Christensen
June 22, 2020

While it is always sad when relatives pass, Troy Richardson and his team were exceptionally good at taking care of our needs, including working in an unusual venue for the service and helping to obtain all the paperwork we needed to deal with estate issues. They are very attentive and prompt in responding at almost any hour. We are very impressed and grateful for their help.

Neal Woodbury
May 24, 2020

Richardson Funeral Home:

We are so grateful for everyone at Richardson Funeral Home. Thank you for all you do to assist and serve families across the valley.

The Staff of San Tan Memorial Gardens @ Schnepf Farms
May 15, 2020

My husband passed away at the height of the COVID pandemic situation, and while Troy Richardson was trying to navigate the rules and regulation of the current pandemic situation, he still remained completely professional and compassionate throughout the entire process. His respect for both my husband and our family was extraordinary. All of his staff is wonderful, compassionate and professional. I would highly recommend Richardson funeral home for your loved ones needs. Rest assured that they will be well taken care of.

Pam McNiff
May 7, 2020


Thank you for guiding us through the whole funeral process. We really appreciated your clear and timely communication (and lack of BS!) You made a sad time more bearable.

PS: Kudos to your assistant. She did a nice job and also thank you for Gerado's number. He really came through with the flowers.

Cindy Preston
April 15, 2020

Troy, Polly & Staff:

Just wanted you all to know how much your kindness and support meant to me. You helped my mother, Carmen Ruiz, through a difficult and overwhelming time, and you did it with such compassion and patience. I thank you all so very much.

Warm regards,

Martha Ruiz-Martinez

PS: My father looked so handsome and peaceful.

Martha Ruiz-Martinez
April 1, 2020

Polly, Troy & Tim:

There are no words to express how much we all appreciated everything that Richardson Funeral Home did for mom's services. You really went above and beyond our expectations! Thank you so very much.

The Bustamante Family

The Bustamante Family
February 27, 2020

Dear Troy, Polly, & Tim,

Just wanted to thank you for making all this funeral stuff manageable. You were patient, efficient, professional and kind.

Great job all!

Greg & Jill Campbell

Greg & Jill Campbell
February 26, 2020

My precious mother looked beautiful. The viewing was run professionally. Polly was very kind and led us through the difficult process with compassion. When we entered the room everything was arranged beautifully. Thank you so very much for taking care of our family during this difficult time.

Kristina Gallarzo
February 7, 2020

Troy is a true professional. He responded immediately and listened patiently to what my family circumstances were. We lost my uncle to tragic accident at work. He died out of state. Troy was very helpful and walked me through the process with such patience. He understood what my family's last wishes were. They did an amazing job in repairing my uncle. Thanks to Richardson Funeral Home, my family was able to say goodbye.

Jacqueline Lopez
February 3, 2020

Troy & Polly:

Thank you for being so kind through all the process. You both made it so much easier.


The Pedrego Family

The Pedrego Family
January 24, 2020

Can't say enough about their services, coming from a family member of deceased, but from out of state! Troy and his staff went OVERBOARD to complete details in a caring manner, especially for an unexpected death!

Diana Raplee
January 22, 2020

Polly & All:

Thank you so much for making a very difficult time much more tolerable. Your help was invaluable! You guys are great.

Jalia Peterson & family

Jalia Peterson
December 23, 2019

Thank you again for the service you gave our family and our dear Lisa. We still can't believe this happened. Everything went smoothly, even with the transfer to another state for burial. Thanks for your love and sympathy you showed us.


The Courtney, Stumpo, Munoz & Ramirez Families

The Courtney, Stumpo, Muzoz & Ramirez Families
December 14, 2019

Troy & Staff:

Excellent care to details and attentive to the needs of our family. I would highly recommend Richardson Funeral Home! We will use them again most definitely.

Randy Courtney
November 25, 2019

Professional, wonderful,accommodating, "Get it done business."

Thank you

Marian Kirk
November 16, 2019

Losing a loved one, especially your wife, is obviously a terrible and sad experience, but Polly made everything so easy and hassle-free. I hope I don't have recommend you to anyone, but I certainly would/will. You did a great job and went above and beyond expectations.

Chris Langwell
November 14, 2019

My sister and I were very pleased that you took care of all the details and that we didn't have to worry about anything. When you live in a city the size of Phoenix, it's difficult to know who to call at such and emotional time, but I will definitely recommend Richardson Funeral Home to others.

Susan Horel
October 7, 2019

Richardson Funeral Home provided every detail an event like this could have presented. Assistance with churches, obituary options, death certificates etc was very welcomed. There wasn't a detail that Polly couldn't help us with. Thank you very much

Maria Miller
October 3, 2019

To Whom it May Concern:

It is hard to find the right words to express my gratitude to Troy Richardson, Polly Bosworth, and Tim Adkins. My grand-daughter, Hannah Lin Williams was killed in California on July 5, 2019. It was an emergency that was totally unexpected. Troy and Polly stepped up and helped me immensely. They worked with the funeral home in California on a daily basis. The process was complicated by legal matters and "family drama," but Troy and Polly handled everything with professionalism. I will highly recommend Richardson Funeral Home to all of my friends and acquaintances.


Lynn Younger Williams

Lynn Younger Williams
October 1, 2019

Troy & Polly:

Just a quick note to say thank you both for everything you helped us with after the passing of our father. Your kindness, compassion, and thoughtfulness was and is so appreciated. We all appreciate everything.

With many thanks.....

The Ellis family for Vaughn Jenkins

The Ellis Family
September 20, 2019

Richardson Funeral Home was great. Troy and Polly were the best. I had nothing to worry about when it came to the final care of my mother. They did an amazing job, went above and beyond. When my sister could not handle picking up my mother ashes, I called them, to see if they would be able to send my mother back home to Florida. Polly did it with no hesitation. I really don't know if that was a part of the package, but regardless, Polly contacted me when she sent her on her flight and contacted me when my mother arrived in Florida. Troy and Polly made me and my family feel like we were apart of their family.. Polly is just an amazing person.. She reads people well. Even though it was a sad time for me, I so appreciate that she keep a smile on my face every time I called or showed up to see her. I just want to say thank you guys so very much for taking care of me as well as you did...

Zondrell Burroughs
August 21, 2019

The Greta Campbell Clan thanks you so very much for the services provided by your team. We've had many compliments on the funeral services and with your assistance, everything went very smoothly. Thank you for the beautiful rose. Mom is smiling on you and us for doing a great job.

Thank you and God bless

The Campbell Clan
July 15, 2019

Thank you for your support, services, and comforting words during this difficult time. We were amazed to see how many lives Vicky touched and will cherish her memories. Thank you again.

The Christakis Family
July 10, 2019

Troy Richardson and his entire staff were very caring, patient, helpful , knowledgeable and efficient during this difficult time for me and my family as we lost my dear wife, our beloved mother of my children Grandmother to my Grandchildren. They took the time to listen to what our needs were and then made recommendations and suggestions that they thought would satisfy our needs and were very cost conscious at the same time. The memorial services as well the burial services were beautiful and were carried out very efficiently as planned. Troy and his staff assisted in arranging for an escort, helped us arrange for the music, helped us pick and arrange for flowers. The programs for the service were perfect for the occasion. The overall coordination was top notch. I would highly recommend them to anybody. Troy I want to personally thank you and your team. You were wonderful.

Dick Clavel
July 2, 2019

I would like to thank Troy Richardson of the Richardson Funeral Home in Tempe. Arizona. People had given me his name as a person to call for a ship out from Mesa, Arizona. I contacted Troy and inquired about his price. I told him that he was higher than most that I had contacted. He said that I would find value in his service and in his embalming. Now being a family owned firm and seeing that the Richardson Funeral Home is also I decided to give him a try. Well, I have never had a more pleasant experience. From first call to the time we received the deceased from the airport, their service was brilliant! They were continuing to up date me every step of the way. Had death certificates signed in four hours and flight scheduled in six. Body shipped out the following day of death. Unpacked and was amazed at the care and detail of the body. Well groomed, clean, dressing gown,, placed in airtray wonderfully and secured so no movement in shipping. I am truly amazed at the service I received. It was money well spent. The family will never remember how much they spent but will certainly remember how Dad looked!! Thanks so much Troy! Job well done!!

Ty Dierkes-Bolin Dierkes Funeral Home, Zanesville Ohio
June 27, 2019

Polly & Troy and all others who were so kind to our family, thank you for your assistance during this sad time.

Karen Hammell
June 14, 2019

Hello Polly,

My brother and I would like to extend our sincere appreciation to you for your assistance in getting our Dad's remains back home to New York. You made a very difficult task easy and simple. Health and blessings wish upon you and yours.


CC & Jack Chapman

CC & Jack Chapman
April 25, 2019

I would like to thank Troy and staff for their compassion and professionalism. They did a beautiful job coordinating everything for our family at this difficult time of losing our mother. Richardson Funeral Home went above and beyond taking care of everything we asked for. You did a great job with our two brothers that have passed as well. They have the best prices. I truly would recommend Richardson Funeral Home to my family and friends.

Maria Lopez
March 26, 2019

Mr Richardson:

Thank you for taking such good care of my son, Ethan. I know you worked mainly with my family, but they shared how caring and available your team and you were. That means so much.

With gratitude:

Shari Dukes

Shari Dukes
March 13, 2019

Richardson Funeral Home Staff:

Thank you so much for going above and beyond in taking care of our mom, Betty Mashaw and our family. The services went well and you took a lot of pressure of us. We will be sure to recommend you.

The Mashaw Family
February 26, 2019

We were referred to Richardson by another funeral home out of state for Mom's preparation and shipment to them. We felt immediately like we were with family because they went out of their way to make us comfortable and answer all questions. I highly recommend their services to anyone. Their kind, professional attitude will not be forgotten.

Suzi Cancio
February 19, 2019

It seemed destined that we decided on requesting Richardson Funeral Home to help us under very tragic times. It turned out that I and our son's step-mother were reviewing and impressed with online searches of Richardson Funeral Home simultaneously. We, Mike's biological mother and father (and spouses), his sister (her husband and daughter) met with Mark the following day and his sincere care, listening ability and a keen sense of where and how, concern and information were needed was impressive and appreciated. Troy and staff met and exceeded all of our (reasonable) requests professionally and expeditiously. When I had finished the obituary draft for our Son (Michael) I sent it to Polly for her review and opinion. She was not only very responsive but suggested very sound changes that made this Obituary as meaningful and heartfelt as his survivors could have imagined. EVERYTHING was handled professionally, expeditiously and with genuine care and concern. Would recommend them to anyone in need of this assistance! They do go above and beyond.

Rob River
February 18, 2019

Outstanding. Extremely informative, laid out all costs and options no pressure very reasonable. Communication is a key element in this situation, with people coming from out of state. Troy was very professional and accommodating. Very good repair work from a gunshot wound. Definitely recommend to anyone.

Frank McCafferty
February 15, 2019

Troy and Polly:

I am not sure if we were guided, but when we lost our son unexpectedly, the first funeral home that showed up in our search was the Richardson Funeral Home.

All we can say about Troy and Polly, is that they are amazing people, very compassionate, understanding and will work with you to ensure that your final wish for you love one is done properly and to your satisfaction. They guided us thru the whole process and provided us all the support we needed to get thru this tough time. They took away our worries, so that we can focus on our family and everything went very smooth from the viewing to the funeral service.

Thank you.

Martie Thompson
February 13, 2019

Richardson Funeral Home Staff:

Thank you seems insufficient in comparison to the personal attention and consideration given to us and to our family...but....Thank you! We greatly appreciated your willingness to accomodate our desires and needs.

Janice Berger
January 30, 2019

Troy & Polly:

There were many options available to us and we were able to choose just exactly what we wanted to make our service personal. The advice offered was so helpful.

Thank you.

Donna Hess
January 30, 2019

Dear Troy:

Dwayne and I wanted to thank you for helping us with the funeral arrangements for my sweet mom, Joan Bailey. It was deeply appreciated and we were so glad you were there for us. Thanks

Dwayne & Deb Knuth
November 30, 2018

Thank you so very much for everything you have done for us, you went above and beyond.

Renee Eisenbeis
November 21, 2018

Dear Troy, Polly, and all:

I want to thank you all for the wonderful services you guys did for our daughter, Cassandra. The viewing was excellent and she looked wonderful. All of the services and committal went very well. Thank you for all you have done. Chris and I were very happy with your professional team.

God Bless,

Tom & Chris Mansfield

Tom & Chris Mansfield
November 18, 2018

Troy and the team at Richardson Funeral Home were wonderful when my mother passed away and we weren't sure where to start. One call to Richardson and everything from that point on was handled for us with care and compassion. Troy helped us with tough decisions and had suggestions that helped us feel comfortable with everything. My family recommends Richardson Funeral Home to anyone who needs their services.

Carolyn Johnson
November 4, 2018

Troy is a caring individual who will respect and honor your family as he would his own. Genuinely sincere person.

Traci Pilcher Webb
October 19, 2018

When my brother passed away unexpectedly we could not have asked for more support than Troy and Polly gave us. They were available 24/7 as we helplessly traveled to Arizona separately from afar. We can’t thank Richardson funeral home enough for helping us with all of the arrangements and for their true compassion in our time of need.

Julie Hendry
October 18, 2018

Troy, Polly & Tim:

We are so appreciative of your efforts to support us in this difficult time and to make the celebration of David's life special. Thank you.

The Family of David Eisenbeis
October 15, 2018

I would like to share with all of you that Richardson Funeral Home was the best experience for me and my family in our time of need. Everything was taken care of. Losing two brothers in the last two years was a lot for me and my family. In our time of need Richardson Funeral Home made things a lot easier for me and my family and I highly recommend them. They were the best and I will always go back to them in time of need. Thank you for everything you do. Troy Richardson and his staff were a blessing for me and my family.

Connie Mendoza
October 3, 2018

Richardson Funeral Home was the best experience for our family and friends. Both of my sons have passed within the last two years and my brother-in-law. They were the best staff and owner knew exactly what to do with our situation and I highly recommend them. They are awesome. They really blessed me and my family in the time of need. Thank you so much for everything you do. We really appreciate it

Frances Moraga
October 3, 2018

To the Richardson Staff,

Thank you so much for all you did to help me and my family through the worst period of our lives. My husband's funeral was perfect in every way. Your work preparing him with attention to every detail, was excellent. It is truly an art form what you do and I was so appreciative. Thank you, too, for the beautiful bouquet of flowers. I took good care of them and they lasted a long time. That was very thoughtful of you.


Judy Greene

Judy Greene
September 12, 2018

Troy, Polly and Team,

Thank you so much for the beautiful floral display and for all the help and guidance you provided to us. Your assistance made our task very easy and for that we are grateful.
Many thanks,

The family of Johnny Hernandez
September 12, 2018

Dear Troy & Polly:

I would like to thank you both so much for the care and support you provided following Lije's death, and in preparation for his cremation and service. Many family and friends told me how special they felt the service was. Your compassion, guidance, and coordination throughout the entire process is greatly appreciated.


Lois Arnold

Lois Arnold
August 23, 2018

Polly and Troy,
Thank you more that I can express! We felt you helped us above and beyond during our time. Our hearts felt better cause you took care of my brother. He looked so much like himself. Thanks for your help with Air Force Taps, it brought us to tears.

D. Gibson
August 15, 2018

Dear Mr. Richardson & Staff:

Please accept this quilt in appreciation for the kindness you showed in our request to see our son, Carl Peterson one last time. Bringing him into your chapel with flowers, candles and him being covered with a quilt was more than any of our family or friends had experienced. Thank you again for your thoughtfulness.

Evelyn Bean
August 13, 2018

Mr. Richardson and his staff were very kind and caring to my family

Marilyn Bostic
August 13, 2018

I live in California, but everyone at Richardson Funeral Home was more than helful in planning for my sister's cremation. Polly was especially helpful making copies, doing notary work, checking emails etc. Thank you again.

Claudia Kirsch
July 25, 2018

Troy and his staff could not have made the process any easier for our family. They were efficient with empathy.

Lowry Barfield
July 25, 2018

Dan and I would like to thank all of you for the beautiful work and help you gave us. We were very happy how everything looked at the rosary service for mom.

Dan & Olivia Ortega
July 25, 2018

I called these kind folks while a tResthaven-Carr Tenney Mortuary being pressured to pay large $ for services I did not want. Polly answered the phone and was SO NICE, stopped what she was doing, answered my questions, and helped me escape from the clutches of those evil people at the other funeral home. She encouraged me to come in at my convenience even though they were busy and once there, the owner Troy, made the time to sit down with us to explain what they offered, pricing, options, etc and turned what started as a HORRIBLE experience at Resthaven-Carr Tenney Mortuary into a great experience with kind people who actually wanted to help. Once we settled on a plan, Troy and Polly made it happen and retrieved my loved one from the clutches of the other guys the same afternoon. I will be forever grateful for their help and handling of our needs in our time of sorrow. And while I am not anxious to have more reasons to see them, I will absolutely go back to them if and when I need funeral home services again.

Warren Pottenger
July 2, 2018

Thank you for helping our family through the difficult and sad task of arranging our Mother's rosary and mass.
Thanks to you, the services were beautiful, went smoothly and honored her.
Your patience and professionalism made all go well.
Thank you

V. V.
June 20, 2018

Troy and all of the staff at Richardson Funeral Home were a huge blessing when we had to make arrangements for embalming, a local service, transportation out of state, and out of state service and interment for my father. They had many options to choose from for caskets, flowers, and programs, had a clear and reasonable price sheet, and were very comforting, helpful, and friendly throughout the entire process. Our initial consultation lasted about 2 hours, by the end of which we had everything in place for the service but the music, and had referrals for an out of state funeral to handle our other arrangements. The folks at Richardson also went out of their way on several occasions, including helping arrange a customized bouquet, staying late to help us stuff some special program inserts we arranged separately into the programs they provided the evening before the service, dropping off certificates to our lawyer's office while we were out of town, and too many other details to mention. We appreciate greatly everything they did for us, and would highly recommend them to anyone else with need of their services, especially if you don't live locally and need extra help with out of town arrangements.

Michelle P.
June 14, 2018

Dear Troy and everyone at Richardson Funeral Home,

On behalf of my family, I want to thank you and your staff for the very kind and compassionate way you took care of my family after the death of my father, Alfred Tetreault. Every detail was handled with perfection. We greatly appreciated the coordination of the committal service at the Veteran's Memorial Cemetery with military participation, which was very moving and meaningful. The arranging of Pastor Newton to officiate was greatly appreciated.

Best Regards,

Claire Tetreault Ferreira

Claire Tetreault Ferrera
June 4, 2018

We want to thank you for the excellent service you provided me, my family, and friends. You were very helpful in guiding us through troubled times.

Dale Conrad & Family
April 2, 2018

Troy at Richardson Funeral Home is extremely professional and very compassionate. He was available no matter when I called, even gave me his personal cell phone number. He is extremely responsive via email as well. I can't thank him enough for his help during the most difficult week of my families life. We are so grateful.

The Ruiz Family
March 13, 2018

Troy's professionalism and caring attitude made a difficult time much more bearable and Lonna was always a pleasure to deal with. I would recommend them to anyone without hesitation.

Raymond Zimmermann
March 12, 2018

Tim, Troy and Lonna:

Thank you so much for everything you guys did to make Trevor's services absolutely perfect. This, the most difficult thing I have ever experienced, was made as beautiful as possible through your tireless efforts. Thank you for giving Trevor the goodbye he deserved.

Jeremy & Eryn O'Day
March 8, 2018

I felt very good about how everything was conducted; and this death was not expected, so I carried my heart in my hands throughout the procedures

JB Brown
March 7, 2018

We were on vacation and out of the Country when my Mother was injured in a fall and were able to return in time to spend a few days with her before her passing. Her death was unexpected and because no plans had been made for a funeral service we were struggling with our grief while making the final arrangements. It was a blessing when we found Troy Richardson and his staff at Richardson Funeral Home because they lessened our burden and made arranging my Mother’s transition a much easier task. He was there to help us plan, answer our questions, make suggestions and just listen when we wanted to talk. We wouldn’t hesitate to return to Richardson’s and would encourage our friends to do the same.

Mary Kayser
March 5, 2018

Dear Tim Adkins:

I'm not sure if you remember my family. We were with Dewayne Edge, the gentleman that passed away while hiking on Camelback Mountain. My sister was Dewayne's girlfriend. I just wanted to thank you for all you did for all of us. There is no way to make this loss easier, but you definitely helped ease our pain by your thoughtfulness. Your kindness will always be remembered.

Kelly Dockton
March 5, 2018

Thank you so much to Troy and staff for everything and for your patience and understanding during this difficult time. You helped us from start to finish and worked with all of our (we have a large family) requests. We had a regular service (viewing), then dad was cremated, and we had the interment at the National Cemetery. Both services were beautiful.

Karla Tavernaro
March 2, 2018

All of the personnel were very curtious, helpful, friendly, caring and gave good advice about all the details.

Diane Sarten
February 15, 2018

Dear Tim and the rest of the Richardson Staff:

We have such gratitude for the way you compassionately and tenderly handled all the details of what for us was a beautiful time of remembering such a precious soul, our grandson. We know a lot goes on behind the scenes and your care made everything run flawlessly. That you had a connection to Trevor had to have made the process more painful for you as well. We thank God that in His omniscience, He had a special place for Trevor to be cared for and for all his families to feel safe to begin the grieving process. We will never forget your kindness and concern.

Mike & Mary O'Day
February 14, 2018

When a loved one passed away suddenly while on vacation, Richardson was there to comfort our family in its most stressful time. Their thoughtfulness, understanding and willingness to help us sort through the unknowns of planning services in Arizona and back home will never be forgotten. Troy and Tim were available anytime of the day to provide answers and comfort, and I highly recommend Richardson to anyone in their time of need.

Jim DeForest
February 6, 2018

Mr. Richardson and his staff did an absolutely amazing job in coordinating the celebration of life for my mother.

Hugh White
February 5, 2018

My wife passed away and Troy and the entire staff at Richardson funeral home were so nice and helped me with everything that needed to be done and they went above and beyond. My services were also very hard due to I had to send my wife out of state. They worked with the other funeral home and the airport to make sure everything was taken care of. They even came in on the holidays and stayed late to get everything ready for my wife. They also make sure that you have after funeral information for social security and grief counseling. I called around to a few places and I'm really glad I went with Richardson Funeral home. I highly recommend them and they are not pricey but provide first class professional service.

Brian Phillips
January 23, 2018

I want to thank Richardson Funeral Home for everything they did from getting the pre-arrangements for my in-laws set in Sept. I personally wanted to thank Troy and Lonna for their compassionate and professional way of handling my mother in laws passing here in January. We really appreciate what you do. I would highly recommend Richardson Funeral Home for all of your funeral needs.

Dave Johnson
January 23, 2018

Troy gave so much comfort to me and my family from the first moment of contact. And, incidentally, his prices are much more affordable than his competition. I hope not to need him again for a long time, but I would recommend him to any family who needs help with this sad fact of life.

Susan Missen
January 18, 2018

After a few months of thinking what I wanted to say regarding the compassionate care of my father in law Herb Schumann, I now have the words.

We met with Troy "before" the time my father in law passed away, and pretty much interviewed funeral homes. It wasn't an easy decision, however it was necessary that we knew certain things and how things worked. We wanted certain things to be taken care of. Regardless of how small it may have seemed, to us, it was huge to know that these things were taken care of. We knew when we walked in that we would not need to interview anymore. Troy, and staff listened to us, laughed with us and most importantly walked us through before hand, so we knew how to care for my mother in law.

When the time came, and my father in law passed away, the "process" was handled so gracefully, so professionally, so tender, so amazing and really felt like it was with love. Without pressure. My mother in law was able to walk in and make the decisions, without a hurried sense. 56 years is a long and healthy marriage and she was able to take her time in picking out the essentials and was able to have her loving touch added to his funeral.

The service, the escorts, the compassion was beautiful and with grace. The family appreciated this more than anything.

Losing a parent is hard. Losing a child is unimaginable. Losing a spouse is heartbreaking. To have people like Troy and his staff hold you up and walk you through makes the process a little more doable.

Thank you for all that you did for the family of Herb Schumann. We appreciate you more than you know.

Dawn Schumann
January 7, 2018

Troy and the Amazing Richardson Funeral Home Staff,

Losing a loved one (mother) during the Holidays, especially Christmas, further complicated by her passing in Arizona under home hospice and myself and family living many states away in Michigan, is something I hope others never have to experience. We were blessed to find the Richardson Funeral Home, and further blessed to meet Troy via phone and email, where he professionally, with care, respect, and sensitivity, walked us through the process, virtually handled everything for us, kept every promise made, and ultimately, allowed us to grieve without the stress of planning to meet all of my mother's wishes. There are no words to express how thankful we are to Troy and his staff.

Richard A. Fenton, Ann Arbor, Michigan

Richard A. Fenton, Ann Arbor, Michigan
December 30, 2017

I was so devastated when I lost my daughter, I had no capacity to think, let alone plan anything. I can never thank you enough for your kindness, support, and thoughtfulness during the process. We, as a family, appreciated everything you did and said to help us through. Thank you.

Glenda Aspin & Family
December 21, 2017

I greatly appreciated Troy's honest approach to his work with us. He was just the opposite from the last funeral director I dealt with. It was a pleasure working with Troy. He was there to help, not maximize profits. He was caring, empathetic, and ethical. We could not have wanted more.

Earl J. Weaver
December 20, 2017

Dear Troy:

I am so grateful that you handled my husband's death in such an honorable and empathetic fashion. Thank you for helping me get through which has clearly been the the roughest task of my life.


Debra Farmer

Debra Farmer
December 14, 2017

Thank you for your kind care of Dale Zimmerman along with your concern and assistance to his family.

The Family of Dale Zimmerman
December 4, 2017

Troy Richardson and his staff went above the "normal" levels of service and considerations for the funeral of my mother. He and his staff were always friendly and helpful. His concerns for my well being and that of my family were so consoling. My family is so thankful we selected to have Richardson Funeral Home to help my family celebrate the life of my precious mother. I highly recommend this loving and courteous funeral home to all my friends of all faiths and backgrounds. You will be cared for in the most amazingly professional manner. Thank you, Troy, for your caring and understanding service.

Rob Wyatt
November 14, 2017

Our family was extremely pleased with the professionalism of the facility and staff. From the planning and throughout the process of celebrating a loved one's life, we felt the caring hearts of Richardson Funeral Home. They accommodated all of our needs and added the personal touches that made a huge difference in our time of need. Thank you for genuinely caring about us. Our family would recommend the Richardson Funeral home for all your funeral services, they are truly a compassionate establishment!

Shelley Warren
November 3, 2017

This extra-special thank you note sent to you today holds more appreciation than any words can say. For you're among the nicest people we have ever known, and you'll never be forgotten for the thoughtfulness you've shown.

The Family of Dawne Henderson
October 11, 2017

Troy Richardson made one of the most difficult times in any person's life a bearable experience. The conversations were a good balance of compassion and sensible business. The front desk person (and I do apologize for not knowing the name) was helpful and responsive. Our entire family appreciate the services provided in this sad but inevitable moment of life.

Jac Eichman
October 11, 2017

My sweet father passed away Thursday afternoon. As he was in hospice, my family had chosen Richardson's Funeral Home last April to handle the arrangements. Troy Richardson's wonderful Funeral Home supports my dad's parish and I thought how wonderful that they "give back!" Imagine our delight to have such a caring compassionate team help us with dads passing after 6 months of hospice. From the quick, dignified pick up of my father's body (thank you Owen), from the initial call to Tim to make the arrangements in April, the team offered compassion and service with grace and dignity for us!! Troy met with us the next day and was wonderful helping us make arrangements. As my 4 siblings are all across the US - we needed signatures from all for cremation. I have had emails from Troy all weekend and even last night at 10:26 pm handling the details of this process. When you need an angel on earth to escort your loved ones to heaven - call Richardson's Funeral Home!

Maureen Morin
October 8, 2017

As a personal representative we used Richardson Funeral Home. Troy Richardson and his entire team were responsive, professional, and exceeded our expectations. It is never a pleasant thing but when you have to deal with the passing of a loved one, Richardson Funeral Home is the only choice for our family. Thank you Troy & staff!

Randy Courtney
September 24, 2017

The staff was very responsive and accommadating. They made me feel like I was their only customer.

Kirsten Holst
September 11, 2017

Troy and Polly were professional, compassionate, and helpful coordinating everything. This was a hectic time for us with family coming in from both the west coast and east coast. What I appreciated the most was Troy replying to all my questions and concerns in a timely manner. Most of the time, the reply was immediate. When time is of essence and the answers dependent on what we needed to do next, Troy's quick responses were invaluable. My uncle was interred at the National Cemetery 2 weeks after the funeral and Troy was there to deliver his ashes and he stayed for the memorial. He didn't have to stay but he did. Small gestures like this was heartfelt. Thank you Troy and Polly!

Sonya Okamoto
September 5, 2017

Troy and his wife were wonderful at such a difficult time in my family's life. They took care of every detail, everything was beautiful, professional yet very personal for what we were needing for my husband's final farewell. They accommodated us above and beyond our expectations. Our family cannot thank Richardson's enough for their quality of service and compassion towards our family during such a difficult time.

Roni Snyder
September 3, 2017

We didn't have a service here in AZ but did have the comfort of knowing Troy and Polly were there to take care of things. I researched in a very short time the funeral homes in the area we could use to take care of arrangements for our Dad after his passing. Troy was very comforting and handled taking care of Dad after his passing..handled all permits..death certificates and getting Dad to Connecticut so we could bring him home for burial. Thank you for your comforting ways and personalized attention to all details involved. We appreciate even your looking after us and being sure all our needs are met.

Christine Mariani
August 30, 2017

I cannot say enough about the excellent care Troy and Polly give. I visited 5 places before choosing Richardson and was so pleased with their service. Troy the owner personally and immediately responded to each email and text (even at night), would regularly call with follow up, and followed through on every detail. They were also very down to earth and went above and beyond to ensure my dad's memorial and cremation was executed without causing me further stress or concern. Everything you need they help handle - death certificate and med examiner arrangements, flowers, program, newspaper obit, personal affects. And their web site allows the obit to be posted with online condolence book, flower ordering for anyone local or far, and video capabilities. A class act.

Karen Bremer
August 24, 2017

We were so thankful for having Polly transport us to the service. We had a larger attendance than intended and Polly went above and beyond by shuttling people to and from the distant parking spots.

Bob & Trena Mar
August 24, 2017

Mr. Richardson:

Thank you for your mortuary services to our family. You and your staff were professional and compassionate.

The Family of Bernadene Gardiner
August 17, 2017

Troy and his staff were top notch start to finish! My husband and I had never been through this process before, but they walked thru all the steps and went above and beyond in so many ways very attentive to the fact that we only had a few days in AZ to get things done. Highly recommend for anyone!

The family of Miriam Robinson Bruschette
August 13, 2017

On behalf of the Sauve' Family, we would like to thank you for the kind and comforting service you provided us. You took away a lot of stress at a most difficult time.

The Sauve' Family
July 24, 2017

Troy and Staff:

Thank you for allowing my family to use your facility on Saturday for my father's memorial service. Your building is top notch.

Mike Greenwood
July 16, 2017

The team at Richardson Funeral Home is exceptional. I had to plan a memorial service from out of state and Troy Richardson made the process so seamless. He was able to recommend things I had not considered and welcomed the ideas I already planned. In the end, we had a beautiful service with over 100 people in attendance. Troy and Tim handled all the details from parking to flower and food deliveries. In my opinion, the facility was much nicer than reflected in the photos. Since I was unable to see it in person prior to the service, I was very happy when I walked inside and found such a warm, welcoming environment. I truly cannot thank this team enough for all their hard work and attention to detail! I know the Arredondo family will be working with Richardson for many years to come.

Kirsten Arredondo
July 11, 2017

Thank you so much for your kind, considerate help at such a difficult time. It's nice to see people do business with a heart.

Carey V.
June 8, 2017

The loss and grief of someone you love is unbearable Troy and his staff have done everything and beyond to assist me in my husband's final arrangements and helping me with the process. I would highly recommend them and would reach out to them again

Susan Griffith
June 6, 2017

Dear Troy and amazing staff:

Thank you so much for all your support and hard work during this extremely difficult time for our family. Thank you for your kindness and professionalism. You took such great care of John while he was in your care and that truly means the world to us. You all are amazing.

The Frenken Family
May 30, 2017

The staff here were wonderful. Polly in particular was helpful and compassionate on a very difficult day. We did a direct cremation and it was a very simple process. Their pricing was straightforward and we never felt pressured to purchase anything we didn't want.

Carey Ventura
May 13, 2017

What an amazing place and staff!! Troy was with me every step of the way! I was literally watching my dad fading away and I had no direction or idea on what to do once he passed. I called Troy to just understand what I should do and he was so informative, caring, and patient with me. Unfortunately, my dad passed the day after I talked to him.... I was in another world and so sad, so I did all I could think of and called Troy he was so caring and told me to take as much time I needed and he would come to hospice when hospice called. When he came he was so caring and sweet! And from there he just continued extreme care with my dad and my family. He was so responsive any time I contacted him, he was patience especially when certain details to the service would change, and always there to just talk it through! The service was beautiful and Troy plus Polly were by my side with encouraging words and support! The funeral home is so beautiful and amazing! Our family is so blessed to have the care from the family at Richardson! Thank you!

Brenna Kiel & The Fitch Family
April 28, 2017

Wonderful people who care. Clearly in it for the right reasons.

Kevin Warren
March 22, 2017

Wonderful people who care. Clearly in it for the right reasons.

Kevin Warren
March 22, 2017

Sportscar Escorts is proud to be Richardson Funeral Home's Funeral Escort provider. Troy and his staff are amazing to work with and are extremely family oriented. Thank you Troy and staff for all you do for these families in their time of need!! You are awesome!!

Brad Steinbauer-Sportscar Escorts LLC.
March 15, 2017

Dear Mr. Richardson and Staff:
Thank you for over-seeing the final details, watching the cat and for making my sister Loretta's service a beautiful thing.
My brother and I are so very grateful. The rest of the family- well, they haven't caught up yet.

Sincere Thanks

March 2, 2017


Thank you for all your help with my husband, Jeffrey. Please keep us in your prays. God Bless You.


Katima Cook and Family

Katima Cook
January 25, 2017

Dear Troy,

I wanted to thank you for all you did for my Grandma's services. She was a very special part of our lives and you helped bring comfort at a difficult time.

Thank you,
Megan Lindsey (Vivian Whalen's Granddaughter)

Megan Lindsey
January 5, 2017

Thank you Troy for all of your support at such a difficult time. Knowing you were there to take care of the details allowed peace of mind for my entire family. Your professionalism, along with your care and concern not only for my mom, but all of us kids, was truly appreciated. Many thanks to you and your staff.

December 17, 2016

As my mother had Alzheimer's disease and declining health, we decided it would be best to set up pre-need services. Troy walked us through the entire process and was extremely supportive of all our decisions. He took the time to be sure we understood how pre-need planning worked and what we should do when services were ultimately needed. When my mom's time came, Troy made the final planning as easy as possible. We know Mom was in good hands with Troy's team in place. I can't recommend Richardson's more highly.

Valerie Riedler
December 17, 2016


Thank you so much for the urn! With your generous gift, we were able to have our son's ashes blessed and we are able to have him at home again. Our family is truly grateful Thank you again!

Ian, Shay, Raylynne, Xavier, and Elijah McGuire, and mostly our angel, Ethan.

Shay McGuire
December 5, 2016

At a difficult time, Troy and the team at Richardson were truly a godsend. They helped us plan a service and make arrangements at a time when my whole family was struggling with a sudden death. They were kind, attentive and also professional. With Troy's help, we did not spend money unnecessarily. He coached us when asked, and supported our decisions. And I appreciated the building itself, which allows families to have private use of the space. These are things I had never thought of, but upon reflection I realize how lucky we were to have found Troy and Richardson Funeral Home. I am grateful to them. And I would highly recommend them to all. It's never a happy occasion to need a funeral home, but it certainly makes things easier when you have one like Richardson.

Catherine G.
November 23, 2016

My sister Julie passed away unexpectedly with absolutely no warning in Oct. Our family was in total shock. None of us had any experience or knowledge on how to proceed in any of the areas that follow after someone passes away. Richardson Funeral Home arrived on the scene and I'm not even sure what the proper words are to describe what followed but they prepared my sisters body so we could view her before they took her away. That gave us so much comfort to be able to spend time with her in her apt one last time.
The preparations began to plan the service. We had family flying in and things had to move rather quickly. After meeting Troy we had total confidence. He guided us step by step through all our options and it was easy to see that he was truly advocating for our entire family.
We will always be so grateful to Troy for his hospitality and gentle spirit during such a difficult time. Such a warm loving environment with big screen TVs for slideshows, music of our choice, plenty of parking and great reception room for our guests.
Thank you, Thank you, Thank you Troy :)

Mindy G.
November 22, 2016

My family and I sincerely thank Troy Richardson at Richardson Funeral Home for his professionalism and guidance through this painful process. Troy was patient and understanding, and accommodated all of our wishes. He truly extended himself to make each of "us kids" peaceful with our decisions and requests.

Jill P.
November 16, 2016

I cannot say enough great things about Troy Richardson and Richardson Funeral Home. At such a difficult time, Troy treated us better than family, and made sure our every request was filled. He was entrusted with my dear father and I know that he took the very best care of him. Not that I want to use him again anytime soon, but if we ever have to, it will be Troy!

JaLene Gathman
November 14, 2016

My mother was admitted to Hospice care 3 weeks prior to her passing. The staff at Hospice of the Valley encouraged me to begin the process of making her funeral arrangements right away. I intended to meet with several funeral homes from a list provided by Hospice to compare services. My first meeting was with Troy Richardson. He was professional and compassionate and provided the information I needed in a caring way. My mother wished to be cremated and Troy answered all my questions at that first meeting. When my mother died, my children and I met with Troy to review the arrangements I had made initially. Troy accommodated all my children's requests and put their concerns to rest while doing so. We were so greatful that we had selected the Richardson Funeral Home and highly recommend them to anyone in need of their services.

Joyce Davis
November 2, 2016

Great Family owned business, really cares for you and family during rough times! Highly recommend

Trisha Hammer
September 18, 2016

Mr. Richardson and team are caring professionals with a great deal of expertise related to mortuary services. The facility is clean, comforting and warm and our family feels confident referring friends and family to Richardson Funeral Home for their planning needs.

Michelle Bailey
September 14, 2016

I can't say enough about Troy Richardson and his staff. My sister recently passed away and we found this funeral home to be highly professional, efficient, and very compassionate towards our family. I highly recommend Richardson Funeral Home to anyone not only for pre-need planning or for unexpected death immediate need. Thank you again Troy and staff!

Mike Wickham
August 30, 2016

Mr. Richardson is very knowledgeable about all aspects of the funeral business and handled my husbands services excellently. He answered all my questions and took care of everything for me.

Ann Newton
May 4, 2016

“Troy and all of the staff at Richardson Funeral Home were a huge blessing when we had to make arrangements for embalming, a local service, transportation out of state, and out of state service and interment for my father. They had many options to choose from for caskets, flowers, and programs, had a clear and reasonable price sheet, and were very comforting, helpful, and friendly throughout the entire process. Our initial consultation lasted about 2 hours, by the end of which we had everything in place for the service but the music, and had referrals for an out of state funeral to handle our other arrangements. The folks at Richardson also went out of their way on several occasions, including helping arrange a customized bouquet, staying late to help us stuff some special program inserts we arranged separately into the programs they provided the evening before the service, dropping off certificates to our lawyer's office while we were out of town, and too many other details to mention. We appreciate greatly everything they did for us, and would highly recommend them to anyone else with need of their services, especially if you don't live locally and need extra help with out of town arrangements.”

Michelle P.
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