We are always interested in hearing from the families that we serve. Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.
Troy, Polly and Team,
Thank you so much for the beautiful floral display and for all the help and guidance you provided to us. Your assistance made our task very easy and for that we are grateful. Many thanks,
To the Richardson Staff,
Thank you so much for all you did to help me and my family through the worst period of our lives. My husband's funeral was perfect in every way. Your work preparing him with attention to every detail, was excellent. It is truly an art form what you do and I was so appreciative. Thank you, too, for the beautiful bouquet of flowers. I took good care of them and they lasted a long time. That was very thoughtful of you.
Dear Troy & Polly:
I would like to thank you both so much for the care and support you provided following Lije's death, and in preparation for his cremation and service. Many family and friends told me how special they felt the service was. Your compassion, guidance, and coordination throughout the entire process is greatly appreciated.
Polly and Troy, Thank you more that I can express! We felt you helped us above and beyond during our time. Our hearts felt better cause you took care of my brother. He looked so much like himself. Thanks for your help with Air Force Taps, it brought us to tears.
Mr. Richardson and his staff were very kind and caring to my family
Dear Mr. Richardson & Staff:
Please accept this quilt in appreciation for the kindness you showed in our request to see our son, Carl Peterson one last time. Bringing him into your chapel with flowers, candles and him being covered with a quilt was more than any of our family or friends had experienced. Thank you again for your thoughtfulness.
Dan and I would like to thank all of you for the beautiful work and help you gave us. We were very happy how everything looked at the rosary service for mom.
Troy and his staff could not have made the process any easier for our family. They were efficient with empathy.
I live in California, but everyone at Richardson Funeral Home was more than helful in planning for my sister's cremation. Polly was especially helpful making copies, doing notary work, checking emails etc. Thank you again.
I called these kind folks while at Carr-Tenney- Resthaven being pressured to pay large $ for services I did not want. Polly answered the phone and was SO NICE, stopped what she was doing, answered my questions, and helped me escape from the clutches of those evil people at the other funeral home. She encouraged me to come in at my convenience even though they were busy and once there, the owner Troy, made the time to sit down with us to explain what they offered, pricing, options, etc and turned what started as a HORRIBLE experience at CTR into a great experience with kind people who actually wanted to help. Once we settle on a plan, Troy and Polly made it happen and retrieved my loved one from the clutches of the other guys the same afternoon. I will be forever grateful for their help and handling of our needs in our time of sorrow. And while I am not anxious to have more reasons to see them, I will absolutely go back to them if and when I need funeral home services again.
Thank you for helping our family through the difficult and sad task of arranging our Mother's rosary and mass. Thanks to you, the services were beautiful, went smoothly and honored her. Your patience and professionalism made all go well. Thank you
Troy and all of the staff at Richardson Funeral Home were a huge blessing when we had to make arrangements for embalming, a local service, transportation out of state, and out of state service and interment for my father. They had many options to choose from for caskets, flowers, and programs, had a clear and reasonable price sheet, and were very comforting, helpful, and friendly throughout the entire process. Our initial consultation lasted about 2 hours, by the end of which we had everything in place for the service but the music, and had referrals for an out of state funeral to handle our other arrangements. The folks at Richardson also went out of their way on several occasions, including helping arrange a customized bouquet, staying late to help us stuff some special program inserts we arranged separately into the programs they provided the evening before the service, dropping off certificates to our lawyer's office while we were out of town, and too many other details to mention. We appreciate greatly everything they did for us, and would highly recommend them to anyone else with need of their services, especially if you don't live locally and need extra help with out of town arrangements.
Dear Troy and everyone at Richardson Funeral Home,
On behalf of my family, I want to thank you and your staff for the very kind and compassionate way you took care of my family after the death of my father, Alfred Tetreault. Every detail was handled with perfection. We greatly appreciated the coordination of the committal service at the Veteran's Memorial Cemetery with military participation, which was very moving and meaningful. The arranging of Pastor Newton to officiate was greatly appreciated.
Claire Tetreault Ferreira
We want to thank you for the excellent service you provided me, my family, and friends. You were very helpful in guiding us through troubled times.
Troy at Richardson Funeral Home is extremely professional and very compassionate. He was available no matter when I called, even gave me his personal cell phone number. He is extremely responsive via email as well. I can't thank him enough for his help during the most difficult week of my families life. We are so grateful.
Troy's professionalism and caring attitude made a difficult time much more bearable and Lonna was always a pleasure to deal with. I would recommend them to anyone without hesitation.
Tim, Troy and Lonna:
Than you so much for everything you guys did to make Trevor's services absolutely perfect. This, the most difficult thing I have ever experienced, was made as beautiful as possible through your tireless efforts. Thank you for giving Trevor the goodbye he deserved.
I felt very good about how everything was conducted; and this death was not expected, so I carried my heart in my hands throughout the procedures
Dear Tim Adkins:
I'm not sure if you remember my family. We were with Dewayne Edge, the gentleman that passed away while hiking on Camelback Mountain. My sister was Dewayne's girlfriend. I just wanted to thank you for all you did for all of us. There is no way to make this loss easier, but you definitely helped ease our pain by your thoughtfulness. Your kindness will always be remembered.
We were on vacation and out of the Country when my Mother was injured in a fall and were able to return in time to spend a few days with her before her passing. Her death was unexpected and because no plans had been made for a funeral service we were struggling with our grief while making the final arrangements. It was a blessing when we found Troy Richardson and his staff at Richardson Funeral Home because they lessened our burden and made arranging my Mother’s transition a much easier task. He was there to help us plan, answer our questions, make suggestions and just listen when we wanted to talk. We wouldn’t hesitate to return to Richardson’s and would encourage our friends to do the same.
Thank you so much to Troy and staff for everything and for your patience and understanding during this difficult time. You helped us from start to finish and worked with all of our (we have a large family) requests. We had a regular service (viewing), then dad was cremated, and we had the interment at the National Cemetery. Both services were beautiful.
All of the personnel were very curtious, helpful, friendly, caring and gave good advice about all the details.
Dear Tim and the rest of the Richardson Staff:
We have such gratitude for the way you compassionately and tenderly handled all the details of what for us was a beautiful time of remembering such a precious soul, our grandson. We know a lot goes on behind the scenes and your care made everything run flawlessly. That you had a connection to Trevor had to have made the process more painful for you as well. We thank God that in His omniscience, He had a special place for Trevor to be cared for and for all his families to feel safe to begin the grieving process. We will never forget your kindness and concern.
When a loved one passed away suddenly while on vacation, Richardson was there to comfort our family in its most stressful time. Their thoughtfulness, understanding and willingness to help us sort through the unknowns of planning services in Arizona and back home will never be forgotten. Troy and Tim were available anytime of the day to provide answers and comfort, and I highly recommend Richardson to anyone in their time of need.
Mr. Richardson and his staff did an absolutely amazing job in coordinating the celebration of life for my mother.
My wife passed away and Troy and the entire staff at Richardson funeral home were so nice and helped me with everything that needed to be done and they went above and beyond. My services were also very hard due to I had to send my wife out of state. They worked with the other funeral home and the airport to make sure everything was taken care of. They even came in on the holidays and stayed late to get everything ready for my wife. They also make sure that you have after funeral information for social security and grief counseling. I called around to a few places and I'm really glad I went with Richardson Funeral home. I highly recommend them and they are not pricey but provide first class professional service.
I want to thank Richardson Funeral Home for everything they did from getting the pre-arrangements for my in-laws set in Sept. I personally wanted to thank Troy and Lonna for their compassionate and professional way of handling my mother in laws passing here in January. We really appreciate what you do. I would highly recommend Richardson Funeral Home for all of your funeral needs.
Troy gave so much comfort to me and my family from the first moment of contact. And, incidentally, his prices are much more affordable than his competition. I hope not to need him again for a long time, but I would recommend him to any family who needs help with this sad fact of life.
After a few months of thinking what I wanted to say regarding the compassionate care of my father in law Herb Schumann, I now have the words.
We met with Troy "before" the time my father in law passed away, and pretty much interviewed funeral homes. It wasn't an easy decision, however it was necessary that we knew certain things and how things worked. We wanted certain things to be taken care of. Regardless of how small it may have seemed, to us, it was huge to know that these things were taken care of. We knew when we walked in that we would not need to interview anymore. Troy, and staff listened to us, laughed with us and most importantly walked us through before hand, so we knew how to care for my mother in law.
When the time came, and my father in law passed away, the "process" was handled so gracefully, so professionally, so tender, so amazing and really felt like it was with love. Without pressure. My mother in law was able to walk in and make the decisions, without a hurried sense. 56 years is a long and healthy marriage and she was able to take her time in picking out the essentials and was able to have her loving touch added to his funeral.
The service, the escorts, the compassion was beautiful and with grace. The family appreciated this more than anything.
Losing a parent is hard. Losing a child is unimaginable. Losing a spouse is heartbreaking. To have people like Troy and his staff hold you up and walk you through makes the process a little more doable.
Thank you for all that you did for the family of Herb Schumann. We appreciate you more than you know.
Troy and the Amazing Richardson Funeral Home Staff,
Losing a loved one (mother) during the Holidays, especially Christmas, further complicated by her passing in Arizona under home hospice and myself and family living many states away in Michigan, is something I hope others never have to experience. We were blessed to find the Richardson Funeral Home, and further blessed to meet Troy via phone and email, where he professionally, with care, respect, and sensitivity, walked us through the process, virtually handled everything for us, kept every promise made, and ultimately, allowed us to grieve without the stress of planning to meet all of my mother's wishes. There are no words to express how thankful we are to Troy and his staff.
Richard A. Fenton, Ann Arbor, Michigan
I was so devastated when I lost my daughter, I had no capacity to think, let alone plan anything. I can never thank you enough for your kindness, support, and thoughtfulness during the process. We, as a family, appreciated everything you did and said to help us through. Thank you.
I greatly appreciated Troy's honest approach to his work with us. He was just the opposite from the last funeral director I dealt with. It was a pleasure working with Troy. He was there to help, not maximize profits. He was caring, empathetic, and ethical. We could not have wanted more.
I am so grateful that you handled my husband's death in such an honorable and empathetic fashion. Thank you for helping me get through which has clearly been the the roughest task of my life.
Thank you for your kind care of Dale Zimmerman along with your concern and assistance to his family.
Troy Richardson and his staff went above the "normal" levels of service and considerations for the funeral of my mother. He and his staff were always friendly and helpful. His concerns for my well being and that of my family were so consoling. My family is so thankful we selected to have Richardson Funeral Home to help my family celebrate the life of my precious mother. I highly recommend this loving and courteous funeral home to all my friends of all faiths and backgrounds. You will be cared for in the most amazingly professional manner. Thank you, Troy, for your caring and understanding service.
Our family was extremely pleased with the professionalism of the facility and staff. From the planning and throughout the process of celebrating a loved one's life, we felt the caring hearts of Richardson Funeral Home. They accommodated all of our needs and added the personal touches that made a huge difference in our time of need. Thank you for genuinely caring about us. Our family would recommend the Richardson Funeral home for all your funeral services, they are truly a compassionate establishment!
Troy Richardson made one of the most difficult times in any person's life a bearable experience. The conversations were a good balance of compassion and sensible business. The front desk person (and I do apologize for not knowing the name) was helpful and responsive. Our entire family appreciate the services provided in this sad but inevitable moment of life.
This extra-special thank you note sent to you today holds more appreciation than any words can say. For you're among the nicest people we have ever known, and you'll never be forgotten for the thoughtfulness you've shown.
My sweet father passed away Thursday afternoon. As he was in hospice, my family had chosen Richardson's Funeral Home last April to handle the arrangements. Troy Richardson's wonderful Funeral Home supports my dad's parish and I thought how wonderful that they "give back!" Imagine our delight to have such a caring compassionate team help us with dads passing after 6 months of hospice. From the quick, dignified pick up of my father's body (thank you Owen), from the initial call to Tim to make the arrangements in April, the team offered compassion and service with grace and dignity for us!! Troy met with us the next day and was wonderful helping us make arrangements. As my 4 siblings are all across the US - we needed signatures from all for cremation. I have had emails from Troy all weekend and even last night at 10:26 pm handling the details of this process. When you need an angel on earth to escort your loved ones to heaven - call Richardson's Funeral Home!
As a personal representative we used Richardson Funeral Home. Troy Richardson and his entire team were responsive, professional, and exceeded our expectations. It is never a pleasant thing but when you have to deal with the passing of a loved one, Richardson Funeral Home is the only choice for our family. Thank you Troy & staff!
The staff was very responsive and accommadating. They made me feel like I was their only customer.
Troy and Polly were professional, compassionate, and helpful coordinating everything. This was a hectic time for us with family coming in from both the west coast and east coast. What I appreciated the most was Troy replying to all my questions and concerns in a timely manner. Most of the time, the reply was immediate. When time is of essence and the answers dependent on what we needed to do next, Troy's quick responses were invaluable. My uncle was interred at the National Cemetery 2 weeks after the funeral and Troy was there to deliver his ashes and he stayed for the memorial. He didn't have to stay but he did. Small gestures like this was heartfelt. Thank you Troy and Polly!
Troy and his wife were wonderful at such a difficult time in my family's life. They took care of every detail, everything was beautiful, professional yet very personal for what we were needing for my husband's final farewell. They accommodated us above and beyond our expectations. Our family cannot thank Richardson's enough for their quality of service and compassion towards our family during such a difficult time.
We didn't have a service here in AZ but did have the comfort of knowing Troy and Polly were there to take care of things. I researched in a very short time the funeral homes in the area we could use to take care of arrangements for our Dad after his passing. Troy was very comforting and handled taking care of Dad after his passing..handled all permits..death certificates and getting Dad to Connecticut so we could bring him home for burial. Thank you for your comforting ways and personalized attention to all details involved. We appreciate even your looking after us and being sure all our needs are met.
I cannot say enough about the excellent care Troy and Polly give. I visited 5 places before choosing Richardson and was so pleased with their service. Troy the owner personally and immediately responded to each email and text (even at night), would regularly call with follow up, and followed through on every detail. They were also very down to earth and went above and beyond to ensure my dad's memorial and cremation was executed without causing me further stress or concern. Everything you need they help handle - death certificate and med examiner arrangements, flowers, program, newspaper obit, personal affects. And their web site allows the obit to be posted with online condolence book, flower ordering for anyone local or far, and video capabilities. A class act.
We were so thankful for having Polly transport us to the service. We had a larger attendance than intended and Polly went above and beyond by shuttling people to and from the distant parking spots.
Thank you for your mortuary services to our family. You and your staff were professional and compassionate.
Troy and his staff were top notch start to finish! My husband and I had never been through this process before, but they walked thru all the steps and went above and beyond in so many ways very attentive to the fact that we only had a few days in AZ to get things done. Highly recommend for anyone!
On behalf of the Sauve' Family, we would like to thank you for the kind and comforting service you provided us. You took away a lot of stress at a most difficult time.
Troy and Staff:
Thank you for allowing my family to use your facility on Saturday for my father's memorial service. Your building is top notch.
The team at Richardson Funeral Home is exceptional. I had to plan a memorial service from out of state and Troy Richardson made the process so seamless. He was able to recommend things I had not considered and welcomed the ideas I already planned. In the end, we had a beautiful service with over 100 people in attendance. Troy and Tim handled all the details from parking to flower and food deliveries. In my opinion, the facility was much nicer than reflected in the photos. Since I was unable to see it in person prior to the service, I was very happy when I walked inside and found such a warm, welcoming environment. I truly cannot thank this team enough for all their hard work and attention to detail! I know the Arredondo family will be working with Richardson for many years to come.
Thank you so much for your kind, considerate help at such a difficult time. It's nice to see people do business with a heart.
The loss and grief of someone you love is unbearable Troy and his staff have done everything and beyond to assist me in my husband's final arrangements and helping me with the process. I would highly recommend them and would reach out to them again
Dear Troy and amazing staff:
Thank you so much for all your support and hard work during this extremely difficult time for our family. Thank you for your kindness and professionalism. You took such great care of John while he was in your care and that truly means the world to us. You all are amazing.
The staff here were wonderful. Polly in particular was helpful and compassionate on a very difficult day. We did a direct cremation and it was a very simple process. Their pricing was straightforward and we never felt pressured to purchase anything we didn't want.
What an amazing place and staff!! Troy was with me every step of the way! I was literally watching my dad fading away and I had no direction or idea on what to do once he passed. I called Troy to just understand what I should do and he was so informative, caring, and patient with me. Unfortunately, my dad passed the day after I talked to him.... I was in another world and so sad, so I did all I could think of and called Troy he was so caring and told me to take as much time I needed and he would come to hospice when hospice called. When he came he was so caring and sweet! And from there he just continued extreme care with my dad and my family. He was so responsive any time I contacted him, he was patience especially when certain details to the service would change, and always there to just talk it through! The service was beautiful and Troy plus Polly were by my side with encouraging words and support! The funeral home is so beautiful and amazing! Our family is so blessed to have the care from the family at Richardson! Thank you!
Wonderful people who care. Clearly in it for the right reasons.
Wonderful people who care. Clearly in it for the right reasons.
Sportscar Escorts is proud to be Richardson Funeral Home's Funeral Escort provider. Troy and his staff are amazing to work with and are extremely family oriented. Thank you Troy and staff for all you do for these families in their time of need!! You are awesome!!
Dear Mr. Richardson and Staff: Thank you for over-seeing the final details, watching the cat and for making my sister Loretta's service a beautiful thing. My brother and I are so very grateful. The rest of the family- well, they haven't caught up yet.
Thank you for all your help with my husband, Jeffrey. Please keep us in your prays. God Bless You.
Katima Cook and Family
I wanted to thank you for all you did for my Grandma's services. She was a very special part of our lives and you helped bring comfort at a difficult time.
Thank you Troy for all of your support at such a difficult time. Knowing you were there to take care of the details allowed peace of mind for my entire family. Your professionalism, along with your care and concern not only for my mom, but all of us kids, was truly appreciated. Many thanks to you and your staff.
As my mother had Alzheimer's disease and declining health, we decided it would be best to set up pre-need services. Troy walked us through the entire process and was extremely supportive of all our decisions. He took the time to be sure we understood how pre-need planning worked and what we should do when services were ultimately needed. When my mom's time came, Troy made the final planning as easy as possible. We know Mom was in good hands with Troy's team in place. I can't recommend Richardson's more highly.
Thank you so much for the urn! With your generous gift, we were able to have our son's ashes blessed and we are able to have him at home again. Our family is truly grateful Thank you again!
Ian, Shay, Raylynne, Xavier, and Elijah McGuire, and mostly our angel, Ethan.
At a difficult time, Troy and the team at Richardson were truly a godsend. They helped us plan a service and make arrangements at a time when my whole family was struggling with a sudden death. They were kind, attentive and also professional. With Troy's help, we did not spend money unnecessarily. He coached us when asked, and supported our decisions. And I appreciated the building itself, which allows families to have private use of the space. These are things I had never thought of, but upon reflection I realize how lucky we were to have found Troy and Richardson Funeral Home. I am grateful to them. And I would highly recommend them to all. It's never a happy occasion to need a funeral home, but it certainly makes things easier when you have one like Richardson.
My sister Julie passed away unexpectedly with absolutely no warning in Oct. Our family was in total shock. None of us had any experience or knowledge on how to proceed in any of the areas that follow after someone passes away. Richardson Funeral Home arrived on the scene and I'm not even sure what the proper words are to describe what followed but they prepared my sisters body so we could view her before they took her away. That gave us so much comfort to be able to spend time with her in her apt one last time. The preparations began to plan the service. We had family flying in and things had to move rather quickly. After meeting Troy we had total confidence. He guided us step by step through all our options and it was easy to see that he was truly advocating for our entire family. We will always be so grateful to Troy for his hospitality and gentle spirit during such a difficult time. Such a warm loving environment with big screen TVs for slideshows, music of our choice, plenty of parking and great reception room for our guests. Thank you, Thank you, Thank you Troy :)
My family and I sincerely thank Troy Richardson at Richardson Funeral Home for his professionalism and guidance through this painful process. Troy was patient and understanding, and accommodated all of our wishes. He truly extended himself to make each of "us kids" peaceful with our decisions and requests.
I cannot say enough great things about Troy Richardson and Richardson Funeral Home. At such a difficult time, Troy treated us better than family, and made sure our every request was filled. He was entrusted with my dear father and I know that he took the very best care of him. Not that I want to use him again anytime soon, but if we ever have to, it will be Troy!
My mother was admitted to Hospice care 3 weeks prior to her passing. The staff at Hospice of the Valley encouraged me to begin the process of making her funeral arrangements right away. I intended to meet with several funeral homes from a list provided by Hospice to compare services. My first meeting was with Troy Richardson. He was professional and compassionate and provided the information I needed in a caring way. My mother wished to be cremated and Troy answered all my questions at that first meeting. When my mother died, my children and I met with Troy to review the arrangements I had made initially. Troy accommodated all my children's requests and put their concerns to rest while doing so. We were so greatful that we had selected the Richardson Funeral Home and highly recommend them to anyone in need of their services.
Great Family owned business, really cares for you and family during rough times! Highly recommend
Mr. Richardson and team are caring professionals with a great deal of expertise related to mortuary services. The facility is clean, comforting and warm and our family feels confident referring friends and family to Richardson Funeral Home for their planning needs.
I can't say enough about Troy Richardson and his staff. My sister recently passed away and we found this funeral home to be highly professional, efficient, and very compassionate towards our family. I highly recommend Richardson Funeral Home to anyone not only for pre-need planning or for unexpected death immediate need. Thank you again Troy and staff!
Mr. Richardson is very knowledgeable about all aspects of the funeral business and handled my husbands services excellently. He answered all my questions and took care of everything for me.
“Troy and all of the staff at Richardson Funeral Home were a huge blessing when we had to make arrangements for embalming, a local service, transportation out of state, and out of state service and interment for my father. They had many options to choose from for caskets, flowers, and programs, had a clear and reasonable price sheet, and were very comforting, helpful, and friendly throughout the entire process. Our initial consultation lasted about 2 hours, by the end of which we had everything in place for the service but the music, and had referrals for an out of state funeral to handle our other arrangements. The folks at Richardson also went out of their way on several occasions, including helping arrange a customized bouquet, staying late to help us stuff some special program inserts we arranged separately into the programs they provided the evening before the service, dropping off certificates to our lawyer's office while we were out of town, and too many other details to mention. We appreciate greatly everything they did for us, and would highly recommend them to anyone else with need of their services, especially if you don't live locally and need extra help with out of town arrangements.”